Discover the Value of Intelligence
AI is the defining transformational technology of our time, which is why businesses must tap into their data wealth. This work will prepare them for a world of AI and cloud environments.
apser - Born in Cloud
Generative AI Experts
Professionals On Demand
Amazon Advanced Consulting Partner
We collaborate with our clients to help them innovate so that they can achieve their goals in areas such as Cloud Infrastructures, Analytics, Transformation through Generative AI & Machine Learning y Customer Service.
apser - your elastic partner
We drive innovation and growth for our customers by harnessing the full potential of the AWS Cloud.
Migration, support & MSP
Smart Contact Center
Conversational AI
Explore Generative AI Use Cases
Optimize self-service and reduce operational costs by automating your customer service queries.
Natural and complex conversations
Smart Self-Service Solutions
Generative AI reduces time to insight and automates quality management processes to improve customer experience.
Improve customer experience
Discover valuable information
Amazon Q Business is a generative AI-powered assistant that can answer questions, summarize, generate content, and complete tasks based on data and insights from business systems. It empowers employees to be more creative, efficient, productive, better prepared, and more data-driven.
Unified Search
Task automation
Accelerate customer experience innovation at a lower cost
Transform customer experience (CX) at scale with Amazon Connect, the AI-powered contact center from AWS
Increase agent productivity with generative AI
AmazonConnect enables contact center agents to deliver superior customer experiences from day one.
With Amazon Q, a generative AI-powered assistant available on Amazon Connect, customer issues are automatically detected, and agents receive contextual information about customers as well as suggested responses and actions for faster resolution, all within the unified workspace.
Plus, it can guide your agents to resolve customer issues quickly and accurately by recommending appropriate actions to take with step-by-step guides.
Measure, track and improve performance
By using AI-powered analytics and optimization capabilities, supervisors and managers can detect and proactively address problems related to customer experience (CX), agent performance, and contact center operations.
Supervisors get access to information in real time about customer interactions, automatically evaluate agent performance, and easily identify agent training needs to continuously improve customer satisfaction.
Workforce management capabilities allow you to forecast contact volume, assign the right number of agents, and make the best use of your agents to optimize operations from the contact center.
Create a seamless omnichannel experience
Amazon Connect allows you to offer personalized experiences, efficient and proactive in the channels that customers prefer.
With the AI-powered chatbots You can offer natural and intuitive self-service experiences in multiple languages, saving customers time and effort.
Amazon Connect also helps you proactively engage with customers at scale with relevant information, such as appointment reminders, on their preferred channel.
Expert guarantee
Our experience is reflected in success stories that demonstrate a high degree of quality, innovation and, most importantly, customer satisfaction.
+0
Cloud Clients
+0
GenAI Projects
+0
AWS Platforms
+0
AWS Certified Pro
We offer a comprehensive approach to implementing AI technologies, ensuring they align perfectly with your strategic business objectives. Our services are structured in differentiated steps, ensuring a complete understanding, articulation of use cases and the development of a strategic roadmap.
AI Assessment and AI Elastic Poc
Find out how you can get a 50% subsidy on both services thanks to the collaboration between AWS and apser
*Discount already applied to the prices we show
Interesting Articles Videos Workshops
Exclusive for you!
Every week we generate interesting content on our blog, check out our latest posts…
Do you have doubts? It's normal
We can launch your project through a proof of concept so you can visualize the impact of the service on your company. Fill in the form and we will contact you as soon as possible.
