Zaragoza, Reus, Bilbao
902 02 62 13
powered by Amazon Web Services

Discover the Value of Intelligence

AI is the defining transformational technology of our time, which is why businesses must tap into their data wealth. This work will prepare them for a world of AI and cloud environments.

Discover howContact a specialist
apser - Born in Cloud
We collaborate with you to help you innovate, adapt to new scenarios and achieve your goals.
About us
Generative AI Experts
Accelerate your company's growth with generative AI and our proprietary results-oriented methodology
Learn more
Professionals On Demand
Count on our team of professionals specialized in different fields that will adapt to your needs
Contact a specialist
Amazon Web Services

Amazon Advanced Consulting Partner

We collaborate with our clients to help them innovate so that they can achieve their goals in areas such as Cloud Infrastructures, Analytics, Transformation through Generative AI & Machine Learning y Customer Service.

AWS Competencies List

apser - your elastic partner

We drive innovation and growth for our customers by harnessing the full potential of the AWS Cloud.

Migration, support & MSP

Experience and specialized talent at your disposal

Smart Contact Center

Generative AI revolutionizes customer experience

Conversational AI

Discover the power of Conversational AI
See Success Stories
Particle elements
apser AWS partner
Amazon Connect specialists
Conversational AI specialists
Generative Artificial Intelligence

Explore Generative AI Use Cases

Reimagine the customer experience, increase productivity, foster insights and drive innovation.
Generative AI - AWS partner

Optimize self-service and reduce operational costs by automating your customer service queries.

Customer satisfaction
0%
Reduction of operating costs
0%
Increase in conversion rates
0%
Main benefits
Natural and complex conversations
Add conversational interfaces powered by natural language processing and generative responses from LLMs that understand intent, maintain context, and source answers from trusted knowledge sources.
Smart Self-Service Solutions
Quickly resolve queries seamlessly through the customer's preferred channel, such as phone, the Web, the Messenger service and Email, which can reduce wait times and create engaging customer interactions.
Image links

Generative AI reduces time to insight and automates quality management processes to improve customer experience.

Customer satisfaction
0%
Reduction of operating costs
0%
Increase in conversion rates
0%
Main benefits
Improve customer experience
Use insights like high-frequency queries to uncover areas for bot automation. Provide real-time alerts to supervisors or identify opportunities to coach agents to improve their performance.
Discover valuable information
Systematically extract relevant information from customer voice and chat interactions. Detect trends in contact traffic, highlight product issues, and identify feedback to continuously improve contact quality.
Image links

Amazon Q Business is a generative AI-powered assistant that can answer questions, summarize, generate content, and complete tasks based on data and insights from business systems. It empowers employees to be more creative, efficient, productive, better prepared, and more data-driven.

Employee satisfaction
0%
Reduction of operating costs
0%
Improving business productivity
0%
Main benefits
Unified Search
Unlock the true potential of your data and content with the transformative power of generative AI. With more than 40 connectors With integrated security for enterprise applications and popular document repositories, Amazon Q Business brings together your disparate data and content silos, delivering a unified search experience for all your insights.
Task automation
Empowers all employees to quickly turn their ideas into generative AI-powered applications to streamline tasks and increase individual and team productivity. Based on their business insights with Amazon Q, users can Generate applications in one step from their conversations or by describing their needs in their own words.

Accelerate customer experience innovation at a lower cost

Transform customer experience (CX) at scale with Amazon Connect, the AI-powered contact center from AWS

Image links

Increase agent productivity with generative AI

AmazonConnect enables contact center agents to deliver superior customer experiences from day one.

With Amazon Q, a generative AI-powered assistant available on Amazon Connect, customer issues are automatically detected, and agents receive contextual information about customers as well as suggested responses and actions for faster resolution, all within the unified workspace.

Plus, it can guide your agents to resolve customer issues quickly and accurately by recommending appropriate actions to take with step-by-step guides.

Measure, track and improve performance

By using AI-powered analytics and optimization capabilities, supervisors and managers can detect and proactively address problems related to customer experience (CX), agent performance, and contact center operations.

Supervisors get access to information in real time about customer interactions, automatically evaluate agent performance, and easily identify agent training needs to continuously improve customer satisfaction.

Workforce management capabilities allow you to forecast contact volume, assign the right number of agents, and make the best use of your agents to optimize operations from the contact center.

Image links
Image links

Create a seamless omnichannel experience

Amazon Connect allows you to offer personalized experiences, efficient and proactive in the channels that customers prefer.

With the AI-powered chatbots You can offer natural and intuitive self-service experiences in multiple languages, saving customers time and effort.

Amazon Connect also helps you proactively engage with customers at scale with relevant information, such as appointment reminders, on their preferred channel.

Expert guarantee

Our experience is reflected in success stories that demonstrate a high degree of quality, innovation and, most importantly, customer satisfaction.

Discover our Success Stories

+0

Cloud Clients

+0

GenAI Projects

+0

AWS Platforms

+0

AWS Certified Pro
AI Assessment & Elastic PoC

We offer a comprehensive approach to implementing AI technologies, ensuring they align perfectly with your strategic business objectives. Our services are structured in differentiated steps, ensuring a complete understanding, articulation of use cases and the development of a strategic roadmap.

Your AI Project in 8 weeks
AI Assessment and AI Elastic Poc

Find out how you can get a 50% subsidy on both services thanks to the collaboration between AWS and apser

*Discount already applied to the prices we show

Image links
AI ASSESSMENT

1.500/subsidized

final customer price

Strategic Evaluation
Use Case Identification
Security Review & Compliance
Statement of Work
AI ASSESSMENT + AI ELASTIC POC

6.900/subsidized

final customer price

AI Assessment
Execute PoC
Quick AI Implementation
AWS costs included

Interesting Articles Videos Workshops
Exclusive for you!

Every week we generate interesting content on our blog, check out our latest posts…

Go to the apser Blog

Do you have doubts? It's normal

We can launch your project through a proof of concept so you can visualize the impact of the service on your company. Fill in the form and we will contact you as soon as possible.

Contact us!
Contact us!
info@apser.es
902 02 62 13
Monday to Friday from 09h to 18h
Apser

Your elastic partner

    Last updated October 2024

    apser Cookie Policy

    Privacy Policy and Cookies of apser

    This Cookie Policy explains how apser (appser data engineering) uses cookies and similar technologies to recognise you when you visit our websites at https://apser.es, ("Websites"). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

    What are cookies?

    Cookies are small data files that are stored on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, apser) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party functionality or features to be provided on or through the website (for example, advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when you visit the website in question and when you visit certain other websites.

    Why do we use cookies?

    We use first-party and third-party cookies for a number of reasons. Some cookies are necessary for technical reasons for our websites to function, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also allow us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties use cookies through our websites for advertising, analytics, and other purposes. This is described in more detail below. The specific types of first-party and third-party cookies used through our websites and the purposes they perform are described below (please note that the specific cookies used may vary depending on the specific Online Properties you visit): https://apser.com/privacy-and-cookies/

    How can I control cookies?

    You have the right to decide whether to accept or reject cookies. You can exercise your rights over cookies by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website, although your access to some features and areas of our website may be restricted. You may also set or modify your web browser controls to accept or reject cookies. As the means by which you can reject cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.