Would you like to operate with a 24x7 customer service center

with a qualified and highly motivated team?

We have the perfect solution

Workplace management or Customer Care Center Outsourcing




Night-time and Holidays



What is Outsourcing CAU?

Workplace Management or Outsourcing CAU (Customer Care Center) is the strategic decision in which a company or department transfers part or all of its technical resolution of incidents to users and/or customers and that do not represent the differential value of its offer in the market, to an efficient provider.

Main features


Manage incident, problems and configuration processes


Run support operations and the best procedures for an optimal service delivery

What do we offer?

The level of knowledge, experience and best practices achieved by apser’s CAU allows us to offer an outsourcing of this service, so that you can deliver to your own customers or internal users the efficiency of an already consolidated customer service center.

Quality assurance

To guarantee the quality of the support, the service is audited and sealed by prestigious certifications in quality of service and security.

What are the key tasks?

Incident, configuration and problem management processes are as follows:

Reception, registration, identification, resolution and classification of incidents and service requests.

Status, follow-up and closure

Incident and service request escalation

Information and statistics on work performed

Collaboration in incidents caused by third parties

Response to inquiries from customer's technical partners

We meet all IT support business needs

  • Night and 24×7 service
  • Weekends and holidays
  • Improved quality of service
  • International support to fit your schedule
  • Specialized technical support
  • Implementation of tools and certifications

Contact us

We would love to know your goals and collaborate with you to achieve them. Fill in the following form and we will contact you as soon as possible.

Email: info@apser.es
Telephone 902 02 62 13
Monday to Friday from 09h to 18h.

Service Center

Coso Street, 46 1st Floor
50004 Zaragoza

Marketing & Sales

Prat de la Riba, 31 2º
43201 Reus

Euskadi Office

C/María Díaz de Haro, 43
48010 Bilbao