Would you like to operate with a 24x7 customer service center
with a qualified and highly motivated team?
We have the perfect solution
Workplace management or Customer Care Center Outsourcing
What is Outsourcing CAU?
Workplace Management or Outsourcing CAU (Customer Care Center) is the strategic decision in which a company or department transfers part or all of its technical resolution of incidents to users and/or customers and that do not represent the differential value of its offer in the market, to an efficient provider.
Main features
What do we offer?
The level of knowledge, experience and best practices achieved by apser’s CAU allows us to offer an outsourcing of this service, so that you can deliver to your own customers or internal users the efficiency of an already consolidated customer service center.
Quality assurance
To guarantee the quality of the support, the service is audited and sealed by prestigious certifications in quality of service and security.
What are the key tasks?
Incident, configuration and problem management processes are as follows:
We meet all IT support business needs
- Night and 24×7 service
- Weekends and holidays
- Improved quality of service
- International support to fit your schedule
- Specialized technical support
- Implementation of tools and certifications
Why implement apser’s CAU Outsourcing service?
Maximum effectiveness
More than 15 years of experience
Agile, fresh and effective methodology
Our project management is based on an agile methodology and the guarantee of results.
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