APSER Premium Support on AWS
APS on AWS, Experience and Talent at your disposal to resolve incidents and queries about your platform on Amazon
The right support for your business
We recommend Apser Premium Support on AWS if you have production workloads on AWS and need SLAs with response time to incidents and access to specialized technical support and guidance on architectures in the context of your specific uses. Our reselling functionality relieves you of administrative tasks, simplifying and customizing the billing of AWS services and offering flexibility in the payment method, while you maintain control of your cloud architecture at all times. The Service includes, optionally and free of charge, a combination of security management, auditing and monitoring services, configured according to the best practices established by AWS with the aim of guaranteeing control over the deployed architecture.
1. Accelerate
2. Reduce
3. Improve
APS is a specialized support
APS on AWS Service will help you evolve your business faster. You will not only gain clarity on specific technical issues, but also on the bigger picture of how to use AWS to achieve your goals.
You will receive advice on how you can use technology in the future and why you should do it this way. This will help you save time managing infrastructure, time that you can use to focus on your core business. That time saving is priceless.
Main Features
apser Reselling & Atalaya (free option)
- Reselling. Billing in Spanish and € by apser, simplified and domiciled 30 days from invoice date
- Watchtower: Implementation of security, governance and control over architectures deployed under the apser umbrella. AWS Organizations, Control Tower, AWS Single Sign On, AWS CloudTrail, AWS Config, AWS Systems Manager, Amazon VPC, Amazon GuardDuty, Amazon CloudWatch, Amazon CloudWatch, AWS Shield…
Improved technical support
- Monitoring 360 apser (Platform, system and application level monitoring from AWS and from external platforms. Configurable alerts)
- Access to apser support by phone, email and chat from Monday to Friday from 08:00h to 20:00h. 24×7 for high-level incidents, language in English or Spanish
- Intermediation with AWS for support, account and billing level queries
- Language Spanish and English
SLOs. AWS response times to queries/cases by severity
- General advice: < 24 hours (for all clients)
- System failure: < 12 hours (for customers with AWS Developer Support contracted)
- Production system down: < 1 hour (for customers with AWS Business Support contract)
- Business-critical system downtime: < 30 minutes (for customers with AWS Business Support contract)
SLAs. Response times to apser Support by severity level
- High Incidence / Response time < 60 minutes. With status updates every 60 min and sending of final incident report. 24×7 support
- Average Incidence / Response time < 90 minutes (during apser support hours) With status updates every 90 min and with sending of final incident report at the express request of the client
- Low Incidence / Response time < 48 hours (during apser support hours)
- Service Requests Commercial (during apser support hours). High: < 8 hours / Medium: < 24 hours / Low: < 48 hours
Do you need more info?
Fill out the form and we will send you detailed content of our expanded support proposal on Amazon
