APSER Premium Support on AWS
APS on AWS, Experience and Talent at your disposal to resolve incidents and queries about your platform on Amazon
The right support for your business
We recommend Apser Premium Support on AWS if you have production workloads on AWS and need SLAs with incident response time and access to specialized technical support and architectural guidance in the context of your specific uses.
Our reselling functionality takes the burden off of your administrative tasks, simplifying and customizing billing for AWS services and offering flexibility in payment methods, while you maintain control of your cloud architecture at all times.
The Service includes, optionally and free of charge, a combination of security management, auditing and monitoring services, configured according to the best practices established by AWS with the aim of guaranteeing control over the deployed architecture.
1. Accelerate
2. Reduce
3. Improve
APS is a specialized support
APS on AWS Service will help you evolve your business faster. You will not only gain clarity on specific technical issues, but also on the bigger picture of how to use AWS to achieve your goals.
You will receive advice on how you can use technology in the future and why you should do it this way. This will help you save time managing infrastructure, time that you can use to focus on your core business. That time saving is priceless.
Main Features
apser Reselling & Atalaya (free option)
Reselling: Billing in Spanish and € by apser, simplified and domiciled 30 days from invoice date
Watchtower: Implementation of security, governance and control over architectures deployed under the apser umbrella. AWS Organizations, Control Tower, AWS Single Sign On, AWS CloudTrail, AWS Config, AWS Systems Manager, Amazon VPC, Amazon GuardDuty, Amazon CloudWatch, Amazon CloudWatch, AWS Shield…
Improved technical support
Monitoring 360 apser (Platform, system and application level monitoring from AWS and from external platforms. Configurable alerts)
Access by phone, email and chat apser support from Monday to Friday from 08:00h to 20:00h. 24×7 for high-level incidents, language in English or Spanish
Intermediation with AWS for support, account and billing level queries
Spanish and English language
SLOs. AWS response times to queries/cases by severity
General advice: < 24 hours (for all customers)
System failure: < 12 hours (for customers with contracted AWS Support Developer)
Production system down: < 1 hour (for customers with AWS Business Support contracted)
Business critical system down: < 30 minutes (for customers with AWS Business Support contracted)
SLAs. Response times to apser Support by severity level
High Incidence / Response Time < 60 minutes. With status updates every 60 min and with sending of final incident report. 24×7 support
Average Incidence / Response Time < 90 minutes (during Apser support hours) With status updates every 90 minutes and with sending of final incident report upon express request of the client
Low Incidence / Response Time < 48 hours (during apser support hours)
Commercial Service Requests (during apser support hours). High: < 8 hours / Medium: < 24 hours / Low: < 48 hours
Do you need more info?
Fill out the form and we will send you detailed content of our expanded support proposal on Amazon