AWS services you can integrate with Amazon Connect
We have previously spoken to you about the main functionalities of this powerful AWS solution. In today's post we take the opportunity to delve deeper into the AWS services you can integrate with Amazon Connect and that will improve the customer experience.
AWS is a world of possibilities for companies focused on growing their businesses. Integrated data management, a better customer experience and optimizing response times to incidents or queries are key points covered by Amazon Connect, the contact center in the AWS cloud.
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Amazon Connect Integration with AWS
Connect has revolutionized customer service, after-sales and support. Being an omnichannel contact center, it offers the possibility of managing clients from a single interface, speeding up time and facilitating management. Of course, by integrating with more AWS services, we can take full advantage of its power, both from the contact center and from the advantages of cloud environments.
Connect It works through the different AWS services that can be integrated into its platform. These include:
Amazon S3 – Unlimited Storage
The source of unlimited and encrypted cloud storage is provided by Amazon S3 (Simple Storage Service). It is the multipurpose cloud storage service.
There are many benefits for decentralized SMEs thanks to data backup, security, economy and immediate availability of information, in any of the associated offices.
Amazon Lambda – Serverless Technology
Technology Lambda “serverless” is another of the great features that you can integrate with Connect. The tool gives you the opportunity to run codes from the cloud, without having a real physical server.
This means that there are significant savings in software and hardware. In addition, there are multiple services available that enhance the solutions, with better accessibility for companies.
Amazon Lex – Chatbot AI Experience
Connect is the AI-powered facility for creating conversational interfaces with voice and text recognition in any application. It offers automatic voice recognition and natural language understanding, equal to the facilities obtained through Alexa.
Amazon Kinesis – Online data in motion
Kinesis Connect enables real-time data collection, processing and analysis, facilitating immediate customer response. Through Connect, all functionalities are kept online; contact tracking records are sent from there to Amazon S3 and fed into immediately available data analysis tools.
Amazon CloudWatch – Metrics at a Glance
Monitoring the functioning of the cloud contact center is done through CloudWatch, which provides data and information that can be processed and analyzed to monitor the operation of various applications.
It is the analysis and monitoring of the different activities that will allow us to detect existing periods of inactivity and improve resource management.
If you want to start benefiting from this service, Don't forget to contact usAs AWS partners, we have the experience to deploy Amazon Connect, according to the needs of your project.
