SIGOTI

We have developed our own methodology

IT Operations Management system

New, fresh and focused on the results

SIGOTI, our IT methodology

apser has designed and embraced an IT Operations Management system (SIGOTI) that is suitable and auditable according to standards

The four pillars of SIGOTI

  • 1

    Personas

    Equipo de alto rendimiento compuesto por profesionales formados en la gestión de las TI. Todos certificados en ITIL.

  • 2

    Procesos

    Garantizan la estandarización, la integración y la automatización de todas las actividades que conforman el sistema de gestión. Basados en ITIL, ISO 20.000, ISO 27.001 y Lean IT.

  • 3

    Herramientas

    Contamos con un ERP vertical de IT Service Management, así como con una plataforma de monitorización de alta disponibilidad basada en tecnología Nagios.

  • 4

    Cultura

    La denominada apser way garantiza altos niveles de compromiso y profesionalidad en todos nuestros especialistas. Fundamentada en la filosofía Lean.

Features of the service

  • Support processes. Incidents, requests, events and problems.
  • Migration and deployment processes. Transition management.
  • Service level management processes.
  • Preventive maintenance. Basic and advanced monitoring.
  • Systems and communications administration. Operations management. Standardized procedures and IT.
  • Continuous improvement based on Lean IT & Agile.
  • Information security management
  • Compatibility with ISO 20.000 and ISO 27.001 standards.

Services orchestrated by SIGOTI

IT Operations ManagementSystem

apser Service Desk (ASD)

Linked to support services and customer/user services.

apser Lifecycle Management (ALM)

Linked to administration services:

  • Architectural design
  • Transition management (migration and Go Live)
  • Operation management (life cycle management)
  • Reverse migration (delivery of data in case of termination of service contract)

'The apser way' philosophy

Hacemos hincapié en una gestión excelente del servicio prestado. Proactividad, Empatía y Transparencia constituyen nuestros principios rectores. Porqué del eslogan:
No Gurus

The guru's only aim is the personal recognition, he doesn't work for a team

No Geeks

The technologists are always targeting the innovation rather than the reliability of the service

Just Professionals

We search the efficiency not only of the server but also of the team