We have developed our own methodology

IT Operations Management system

New, fresh and focused on the results

SIGOTI, our IT methodology

apser has designed and embraced an IT Operations Management system (SIGOTI) that is suitable and auditable according to standards

The four pillars of SIGOTI

  • 1


    High-performance team composed of professionals trained in IT management. All certified in ITIL.

  • 2


    They guarantee the standardization, integration and automation of all the activities that make up the management system. Based on ITIL, ISO 20.000, ISO 27.001 and Lean IT.

  • 3


    We have a vertical ERP for IT Service Management, as well as a high availability monitoring platform based on Nagios technology.

  • 4


    The so-called apser way guarantees high levels of commitment and professionalism in all our specialists. Based on the Lean philosophy.

Features of the service

  • Support processes. Incidents, requests, events and problems.
  • Migration and deployment processes. Transition management.
  • Service level management processes.
  • Preventive maintenance. Basic and advanced monitoring.
  • Systems and communications administration. Operations management. Standardized procedures and IT.
  • Continuous improvement based on Lean IT & Agile.
  • Information security management
  • Compatibility with ISO 20.000 and ISO 27.001 standards.

Services orchestrated by SIGOTI

IT Operations ManagementSystem

apser Service Desk (ASD)

Linked to support services and customer/user services.

apser Lifecycle Management (ALM)

Linked to administration services:

  • Architectural design
  • Transition management (migration and Go Live)
  • Operation management (life cycle management)
  • Reverse migration (delivery of data in case of termination of service contract)

'The apser way' philosophy

Hacemos hincapié en una gestión excelente del servicio prestado. Proactividad, Empatía y Transparencia constituyen nuestros principios rectores. Porqué del eslogan:
No Gurus

The guru's only aim is the personal recognition, he doesn't work for a team

No Geeks

The technologists are always targeting the innovation rather than the reliability of the service

Just Professionals

We search the efficiency not only of the server but also of the team