SIGOTI
We have developed our own methodology
IT Operations Management system
New, fresh and focused on the results
SIGOTI, our IT methodology
apser has designed and embraced an IT Operations Management system (SIGOTI) that is suitable and auditable according to standards
The four pillars of SIGOTI
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1
People
High-performance team composed of professionals trained in IT management. All certified in ITIL.
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2
Processes
They guarantee the standardization, integration and automation of all the activities that make up the management system. Based on ITIL, ISO 20.000, ISO 27.001 and Lean IT.
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3
Tools
We have a vertical ERP for IT Service Management, as well as a high availability monitoring platform based on Nagios technology.
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4
Culture
The so-called apser way guarantees high levels of commitment and professionalism in all our specialists. Based on the Lean philosophy.
Features of the service
- Support processes. Incidents, requests, events and problems.
- Migration and deployment processes. Transition management.
- Service level management processes.
- Preventive maintenance. Basic and advanced monitoring.
- Systems and communications administration. Operations management. Standardized procedures and IT.
- Continuous improvement based on Lean IT & Agile.
- Information security management
- Compatibility with ISO 20.000 and ISO 27.001 standards.
