Customer Service with AI: AWS Conversational Solutions

Learn about Amazon Lex and other AI services to streamline your customer service system

Conversational Artificial Intelligence: Join the transformation of customer experience

Conversational AI focuses on creating systems and applications capable of interacting and communicating with users in a natural and fluid manner. If you are looking to improve your customers' experience, automate processes, and gain a competitive advantage, AWS services in this area are the solution you are looking for.

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With the right services, it is possible to improve our customers' experience and optimize our business processes. These are just some of the advantages of implementing this technology.

Closer and more personalized customer experience

With Conversational AI You can personalize interactions with your users, offering relevant responses and specific recommendations for each one. This is possible because the technology collects relevant data about their previous requests or questions, giving only the most relevant answers for them and accompanying them throughout the entire contact process.

In addition, customers will be able to resolve their doubts through a chatbot I activate the 24 hours a day, 7 days a week. This ensures that any queries are resolved in real time.

Saving time and resources

Streamline workflows and operations customer service by automating the most repetitive responses or training AI to answer the most frequently asked questions. This way, you ensure that each response is accurate and your team can focus on more complex tasks.

As an addition to this benefit, you will be able to integrate AI with your systems ERP o CRM for better management of your customers' information.

Learn about all the services available

Voice and text with Amazon Lex

Amazon Lex makes it easy to create conversational bots. With Lex, you can offer your users a chatbot capable of integrating text and speech for better language understanding. This service is capable of learning the way each user expresses themselves to generate responses appropriate to the context and gradually enrich the code. A powerful advantage is that Amazon Lex allows you to publish the bot on various chat platforms without having to invest more effort in multiplatform development.

Amazon Polly: More human voices

Convert text to speech for your conversational applications. With Amazon Polly you can convert text to a more human-like voice and integrate it into your applications, content editing, telephony services, learning platforms, and many others. With a wide variety of languages, Amazon Polly gives users a more realistic experience communicating with your bot.

Elevated Learning: Amazon Comprehend

Analyze and understand text and sentiment in conversations and messages. This solution is able to automatically extract text in order to analyze and classify sentiment, gaining valuable insights such as key phrases and entities. Comprehend can be integrated into conversational applications as a natural language processing engine.

Reinvent search with Amazon Kendra

Make it easy for all your users to find information Kendra performs an exhaustive search of all available, unstructured information about a company, website, and applications. From FAQs, reports, guides, or HR documents. The power of Amazon Kendra is based on understanding the context, providing only the most relevant results.

Related Success Stories

Learn about the success stories of companies that already benefit from AI and Conversational AI solutions. At apser, we have supported them for a quick and easy integration.

FAD Youth Success Story

Naturgy Success Story

Roams Success Story

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