Customer Service with AI: AWS Conversational Solutions
Learn about Amazon Lex and other AI services to streamline your customer service system
Conversational Artificial Intelligence: Join the transformation of customer experience
Conversational AI focuses on creating systems and applications capable of interacting and communicating with users in a natural and fluid manner. If you are looking to improve your customers' experience, automate processes, and gain a competitive advantage, AWS services in this area are the solution you are looking for.
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With the right services, it is possible to improve our customers' experience and optimize our business processes. These are just some of the advantages of implementing this technology.
Closer and more personalized customer experience
With Conversational AI You can personalize interactions with your users, offering relevant responses and specific recommendations for each one. This is possible because the technology collects relevant data about their previous requests or questions, giving only the most relevant answers for them and accompanying them throughout the entire contact process.
In addition, customers will be able to resolve their doubts through a chatbot I activate the 24 hours a day, 7 days a week. This ensures that any queries are resolved in real time.
Saving time and resources
Streamline workflows and operations customer service by automating the most repetitive responses or training AI to answer the most frequently asked questions. This way, you ensure that each response is accurate and your team can focus on more complex tasks.
As an addition to this benefit, you will be able to integrate AI with your systems ERP o CRM for better management of your customers' information.
Learn about all the services available
Voice and text with Amazon Lex
With Lex you can offer your users a chatbot capable of integrating text and speech for a better understanding of the language. This service is capable of learning the way in which each user expresses themselves in order to generate responses appropriate to the context and gradually enrich the code.
A powerful advantage is that Amazon Lex allows you to publish your bot to multiple chat platforms without having to invest additional effort into cross-platform development.
Amazon Polly: More human voices
With Amazon Polly you can convert text to a more human-like voice and integrate it into your applications, content editing, telephony services, learning platforms, and more. With a wide variety of languages, Amazon Polly gives users a more realistic experience communicating with your bot.
Elevated Learning: Amazon Comprehend
This solution is able to automatically extract text in order to analyze and classify sentiment, obtaining valuable information such as key phrases and entities. Comprehend can be integrated into conversational applications as a natural language processing engine.
Reinvent search with Amazon Kendra
Kendra performs an exhaustive search of all available, unstructured information about a company, website, and applications. From FAQs, reports, guides, or HR documents. The power of Amazon Kendra is based on understanding the context, providing only the most relevant results.
Related Success Stories
Learn about the success stories of companies that already benefit from AI and Conversational AI solutions. At apser, we have supported them for a quick and easy integration.
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We help companies from different sectors and sizes to be able to adapt to new scenarios and innovate to achieve their objectives in Cloud Infrastructures, Analytics, transformation through Generative AI & Machine Learning, as well as in improving customer/user service.
We drive innovation and growth for our clients by harnessing the full potential of the cloud.
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We can help you evaluate the service that best suits your needs. And if you want to test its main functionalities, we can launch a proof of concept.
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