Business Continuity Plan in extraordinary scenarios
In today's post we want to give you some tips that can help you strengthen your plan. Business Continuity to be able to manage risks more easily, incorporating all teams within the organization.
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We know how important it is for companies to have an effective and easy-to-implement business continuity plan. Let's remember that one of the benefits of Business Continuity is that it not only focuses on areas such as the organization of the workforce, but also includes areas such as infrastructure, whether virtual or physical, communication tools and data.
The main objective: to ensure the availability of crucial data and assets as well as service to all customers. To do this, there are various options and guidelines that are recommended to follow, from initial planning to evaluation of the systems that keep the company's services active, for example, IT systems. Let's look at some tips below that may help you:
Facing new challenges
Speaking about the work teams and systems that make up the IT infrastructure of an organization, it is essential that everything can be connectedThat is, each team member must have access to the files and tools to track projects and client requests.
1. Available services
En apser, we recommend checking the availability of such infrastructure, in addition to all active SaaS services with the aim of ensuring adequate remote work. At this point it is good to ask the following question: Can these services and tools be managed with remote access? To ensure this, the access keys of groups and users as well as any point of failure and the option to resolve them remotely.
2. Security
Another aspect is the to maximise security and your enjoyment.. We advise you to check the permits of each user to maintain an appropriate use of corporate data. To achieve this, a good option is to assign a SysManager that grants access depending on the activities of each work team and the level of service.
If you have licenses, always check that they are updated and compatible with the computers and other devices that will be used, in addition to prioritizing the installation of licenses antivirus.
3. Adequate attention and service
Customers will continue to be an essential part of the corporate structure and now more than ever they will need our support. For SMEs within the IT sector, having a Optimal CAU It will be ideal for counteracting response times and incident resolution.
To do this, the business continuity plan should include procedures for assigning tasks, resolving open cases, which tools will be essential to achieve this and schedules adjusted to remote work.
And finally, just as the communication of the entire team must be constant, we recommend keeping channels open for suppliers, partners, existing customers and reporting each action measure during these times.
