Cloud computing: SaaS – PaaS – IaaS
Until recently, everything that the cloud computing universe (SaaS – PaaS – IaaS) was fantastic, but little by little the fantasy has been left aside to become a realityWhat this field of technology allows us to do is, through providers, to enhance the service that is traditionally provided to computers and databases. And if this were not enough, the situation will not remain as it is now, since everything indicates that within a few decades at the most the world's population will take advantage of the use of the platform offered by the cloud as the work epicenter from where all kinds of services linked to their daily lives will be organized.
There is still work to do
However, there is one question that analysts have been raising about this revolutionary change: the need for the crucial support provided by technical assistance and customer service . To ensure comprehensive service coverage and its seamless operation, a constantly evolving development environment will be necessary to allow every server to function optimally.
This is a highly relevant issue that providers are considering addressing in the most professional manner. It's clear that every system, no matter how robust, is susceptible to all kinds of failures and errors, which stem from a wide variety of conditions. While it may seem logical that a computer cannot make mistakes in its command sequence and structure, this is indeed possible, a genuine consequence of the fact that technology, too, can fall prey to the improper execution of its commands.
Covering the security gaps
If we replicate this problem in the world of cloud computing, the impact in a few decades could be absolutely maddening. For large companies, a failure within their work architecture, even if it is minimal in terms of minutes, can represent a loss of millions of dollars. Advertising agencies and all companies that rely on the Internet to promote their corporate image would suffer significant economic losses from such a failure.
And what about the fact that hacker communities can infiltrate banking systems, for example, to completely alter their corporate structure ? Fortunately, cloud service providers have anticipated these kinds of events and have introduced significant changes to bolster the security of their cloud equipment. Their solution is the use of an information system optimized with network protocols similar to those implemented in existing VPN software.
More security tools
If a protocol like 256-bit AES or others in the same range are used, we can envision a shift in the concept of IP addresses, preventing the tracking of user activity and making it impossible for cybercriminals to trace attacks on the system. Other protocols that could be used include PPTP, OpenVPN, and L2TP/IPSec. With this, providers have ample reason to reinforce all layers of cloud security.
The importance of a good IT support service
Another factor being considered to ensure the robustness of cloud systems is the use of proprietary security systems and the implementation of a completely new code structure, the responsibility for which would fall on the developers themselves. Finally, another key concept is having support staff available to respond to errors in real time , both in terms of hardware and software.
This is not an easy task to manage. Technical support should be prepared to provide 24/7/365 coverage . Therefore, software development and IT troubleshooting companies will need to reconsider working night shifts, as large corporations do, where operations never cease. All of this underscores the radical shift that cloud computing architecture will bring to the future.
