Cloud computing: SaaS – PaaS – IaaS
Until recently, everything that the cloud computing universe (SaaS – PaaS – IaaS) was fantastic, but little by little the fantasy has been left aside to become a realityWhat this field of technology allows us to do is, through providers, to enhance the service that is traditionally provided to computers and databases. And if this were not enough, the situation will not remain as it is now, since everything indicates that within a few decades at the most the world's population will take advantage of the use of the platform offered by the cloud as the work epicenter from where all kinds of services linked to their daily lives will be organized.
There is still work to do
However, there is one question that analysts have been asking about this revolutionary change. This is the fact that the fulcrum that represents the technical support and customer service. To ensure that the service is fully covered and running, a constant development environment will be needed to allow all servers to work optimally.
This is a matter of great relevance which providers are thinking of covering in the most professional way. It is clear that any system, however robust it may be, is susceptible to all kinds of failures and errors, which come from a wide variety of conditions. As logical as it may seem that a computer cannot make mistakes in its chain and structure of commands, this is possible, as a result and authentic response to the fact that technology can also fall prey to poor execution of its commands.
Covering the security gaps
If we replicate this problem in the world of cloud computing, the impact in a few decades could be absolutely maddening. For large companies, a failure within their work architecture, even if it is minimal in terms of minutes, can represent a loss of millions of dollars. Advertising agencies and all companies that rely on the Internet to promote their corporate image would suffer significant economic losses from such a failure.
And what about the fact that hacker communities can break into banking systems, for example, to completely disrupt their operations?or corporate structure. Fortunately, Cloud service providers have been able to anticipate these types of events. and have introduced important changes to protect the security of their cloud equipment. The solution they have provided is the use of an information system, optimized with network protocols similar to those implemented in VPN software that exists in the world.
More security tools
If a protocol such as 256-bit AES or others of the same range are used, we can conceive the idea that the concept of IP is going to change, preventing tracking of user activity and allowing for no traceability for cybercriminals when attacking the system. Other protocols that could be used would be: PPTP, OpenVPN, L2TP / IPSec. With this, providers have enough reasons to shield all the security layers of the cloud.
The importance of a good IT support service
The other issue that is also being taken into account to ensure the robustness of cloud systems is the use of own security systems and the application of a completely new code structure whose use responsibility would fall on the same developers. Finally, another concept that will be kept in mind is the have support staff that can respond to errors that arise in real time, both in terms of hardware and software.
This is not a task that is really easy to conduct. Technical support should be willing to provide a service of Coverage available 24 hours a day, seven days a week and 365 days a year. Thus, software development and IT problem-solving companies will have to reconsider the option of working at night, as large corporations do, where activity never stops. All this leaves on the table the great radical change that cloud computing architecture will mean for the future.
