Developing chatbots with Amazon Lex
After our last post about AmazonConnect We are going to dedicate a special section to delve deeper into the artificial intelligence that Connect integrates with Amazon Lex, allowing us to implement bots (voice/text) to offer personalized support, facilitating the monitoring, operation, and troubleshooting of AWS workloads in their conversation channels.
Amazon lex is a fully managed AWS service that allows you to create conversational interfaces in applications using voice or text. For example, it uses the same conversation engine that Amazon Alexa uses and provides language understanding (NLU) which facilitates real-time voice-to-text transcription, call recordings and automatic speech recognition (ASR), allowing for highly engaging user experiences with conversational interactions.
Call interactions are high fidelity, Amazon Connect allows customers to address their most common concerns without having to speak to an agent. According to AWS, this service uses the Advanced deep learning functionality and features technical training based on telephony audio (8KHz) to improve the accuracy of voice recognition and features outbound contacts API:
Which makes it easy to schedule calls for simple tasks like payment reminders, events, or making other calls from third-party apps using pre-established contact flows.
It also understands the intention of the caller, which improves the success rate of self-service interactions 🚀, reduces customer call time ⏰ with chatbots solving the wait for customers to arrive at an agent, transferring the context of the discussion, thus helping to reduce resolution time.
You don't need specialized knowledge to start incorporating Amazon Lex chatbots into your Amazon Connect contact center. Intuitive graphical interfaces make it easy to create and deploy chatbots. Highly engaging user experiences and realistic conversational interactions without writing any code.
Amazon lex is Simple, Compatible, Easy and Pay Per Use
Simple: With just a few example sentences, Amazon Lex will generate a natural language model to interact via voice or text and ask questions, answer questions, and perform more complex tasks.
Compatible with other AWS services such as Amazon Cognito, AWS Lambda y Amazon Cloudwatch.
Easy to deploy and scale seamlessly: allowing you to easily publish voice and text chatbots for use on mobile devices, web applications and chat services.
Pay per use: You pay for the number of times voice or text name requests are sent.
Therefore, it is a tool that, in addition to being useful for saving workloads, is compatible with Other features that Amazon Connect integrates, It has an easy implementation and simple use based on an acquired language that we provide ourselves.
Get started now with Amazon Connect, contact our experts who will guide you to help you implement it and if you want more information, at apser we have prepared a On-demand webinar dedicated to this and other Connect-based features.
