Benefits of having a smart CAU
La Customer experience has become one of the main priorities of companies. Ensuring adequate attention and resolving questions or doubts is proof of an efficient and responsible service.
For this reason, many companies are currently incorporating the Artificial Intelligence to their teams in charge of CAU. This reduces waiting times and streamlines processes research and participation, improving customer relations.
La automation of resources It is a very advantageous solution, especially for multi-site or decentralized SMEs. Below we bring you 3 main benefits of implementing a Automated CAU for your business
You can also download this Free ebook to learn more about the benefits: Benefits of Desktop as a Service
1. Faster responses and efficient investigation
Customers don't like to wait. Who hasn't been frustrated by a delay when requesting information or wanting to resolve an incident? An intelligent helpdesk can do the work for you. service more quickly through frequently asked questions obtained in the online experience. In addition, the following are available: 24 hours of the day, so the client can get the answer at any time.
The same is true for customer service teams. Much of their time is spent searching for the right answer, increasing wait times and the inability to serve other customers. An automated UAC allows Store responses and recognize trends in the frequently asked questions, providing the agent with a selection of the most relevant information.
2. Greater customer engagement
Automation has made great strides with the implementation of new technologies. In the past, support teams measured how quickly they could resolve a problem or query. Companies are now looking for a solution that is as fast as possible. greater involvement, deeper communication, given that much of the interaction with the user is done online.
The intelligent CAU uses the information from the CRM , or customer relationship management, for highlight key data and make them visible to agents. This way, they can approach real-time communication with more intelligence and guarantees of success.
3. Predictive information for a personalized conversation
One of the ways to improve the relationship with the customer is to provide valuable information. In this way we will create a space of trust, a space conducive to transparency and communication. To attract the user's attention, the intelligent helpdesk uses the predictive information, it decir, Search for previous products or inventory to offer to the customer similar articles faster.
It is often difficult to assess the importance of the issue raised by the customer, especially if it is an email or a real-time message. Online communication can be interpreted in many ways, and it is sometimes difficult to take the right direction. The iartificial intelligence, with sentiment analysis, can help officers assess the incident and deal with it effectively.
ESmart CAU does not seek to replace customer service teams, but to make them more effective and help them work optimally.
Are you ready to outsource your CAU? Contact with us, we will be happy to help you.
