apser obtains the official seal of specialization for the Amazon Connect service
Amazon Web Services has accredited apser with the Amazon Connect seal, as recognition of the level of specialization from our team in the AWS Cloud Contact Center Deployment.
This new accreditation endorses us as expert partners in deploying this contact center service, with the aim of helping companies improve customer experience and speed up the resolution of requests and incidents.
Amazon Connect: Learn about the cloud call center features that revolutionize customer experience
Through best practices, apser makes it possible to implement Amazon Connect so that its clients obtain greater profitability, security and an omnichannel contact center solution, that is, giving them the possibility of move communication across different channels, such as chat, SMS, email or phone.
The intelligent contact center
A better customer experience is possible with Amazon Connect, the AWS cloud contact center service that has revolutionized customer service and support. Through a simple interface capable of integrate with AWS's own and third-party services. With a lower cost since you only pay for the minute of use and there is no infrastructure to manage.
Some of the expected benefits The most notable features of the service that we have verified through experience in Amazon Connect deployments are:
- La Scalability of the service and the ease of adaptation to business demands thanks to the fact that no infrastructure is needed, which allows the scale of the contact center to be increased or decreased.
- AI-Enabled making it a powerful solution in terms of customer interactions and data analysis during and after the call.
- Su open platform It allows integration with CRMs, which translates into the real-time creation of contact flow experiences that are 100% adapted to what the customer is looking for.
AWS Service Delivery Program for Amazon Connect
El AWS Service Delivery Program is a program to validate the experience of partners in the knowledge and implementation of AWS architectures with clients. At apser we are committed to continuous improvement, which is why, together with each client, we seek the best solution to optimize their workloads.
In the Amazon Connect area, Our experts already have 20 certifications associated with this service and which, without a doubt, allow us to develop custom applications for complement the basic functionalities of the Amazon Connect system.
We work under AWS best practices, always aligned with our support methodology through Amazon Connect functionalities. In addition, we offer our clients the possibility of managing funding requests with AWS that allow us to launch Proof of Concept so that the client can test the service prior to its implementation and, in this way, confirm that it meets their needs.
As AWS Advanced Partners, we know that service excellence is crucial, which is why we continue to specialize to develop and deploy the best solutions for our customers.
