Apser achieves AWS Conversational AI competency
AWS thus recognizes the solvency and level of training of our team of professionals in the development of high-quality and effective Conversational AI solutions, such as interactive chatbots, virtual assistants, and interactive voice response (IVR).
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Revolutionizing user interaction
There's no doubt that Conversational Artificial Intelligence has revolutionized the way businesses and users interact with available services and applications. And it's precisely these interfaces that provide conversational capabilities similar to those of a human.
This is possible through the integration of AI and Machine Learning technologies that provide that natural touch of language and a maximum understanding of user requests.
This achievement positions us as the first national partner to achieve Conversational AI competence and as one of the experts in the development, delivery and exploitation of solutions based on AWS AI services.
More dynamic conversations
Apser's conversational AI solutions are designed to help organizations of any size manage the entire lifecycle of an AI solution. In every project, we address the need for flexible, adaptable, scalable, and easy-to-deploy solutions , while also accelerating development and enabling clients to focus on driving business value.
Our solutions integrate the powerful functionalities of services like Amazon Lex, Amazon Kendra, and Amazon Polly . This has enabled services like Amazon Connect to offer a more interactive and natural user interface across various sectors, including healthcare, technology, and energy.
Our experience in this field is contrasted with the implementation of conversational bots to transform customer service and automate processes for responding to incidents or queries, while also allowing access to log analytics and operator results.
- Naturgy, one of the most prominent companies in the energy sector, I trusted apser to Deploying Amazon Lex-based bots with the aim of addressing basic customer queries and managing more complex requests.
Furthermore, the bots were enhanced with Lambda functions, eliminating the need to code business logic in Amazon Connect flows . This simplification has not only streamlined the process but has also given the bots greater power and flexibility.
- For its part, the digital company roams, incorporated a conversational bot developed by apser to manage customer service. This bot integrates services such as Lambda, Lex and CloudWatch working in conjunction with custom development that connects call data to the client’s ERP. For this project, Amazon Connect was the key tool for interactions and data collection.
We accompany you in the digital transformation of your business
Apser is a cloud services provider, an Advanced Level AWS Consulting Partner for the Iberia region and was awarded the APN Rising Star Partner of the Year award in 2020.
The company serves a wide variety of clients from different market segments such as public administrations, educational and non-profit organizations, companies and entities in the health sector, SMEs, startups and software manufacturers, as well as digital natives.
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