Amazon Connect named a leader in CCaaS by Forrester Wave
26 last March, Forrester Research published its annual report on Contact Center as a Service providers (CCaaS), where Amazon Connect from Amazon Web Services (AWS) was recognized as a market leaderThis is a significant achievement for AWS and partners as the CCaaS market becomes increasingly competitive and constantly evolving.
Amazon Connect: Learn about the cloud call center features that revolutionize customer experience
Innovation for an optimal user experience
As we have mentioned in previous posts, Amazon Connect is a cloud-based contact center solution that enables organizations to offer better customer service experiences. Provides a wide range of features and capabilities, including the Call routing, chat and real-time analytics, all of which can be integrated with other AWS services.
In the Forrester report, Connect was recognized for its robust set of features and capabilities, as well as for its ability to scale to meet the needs of organizations of all sizesThe report also highlights Amazon Connect's ease of use and security, making it an ideal solution for organizations looking to deploy quickly.
Another factor that has contributed to Amazon Connect's recognition as one of the leaders in this category is its Integration with other AWS and third-party services. This allows organizations to leverage the power of other AWS services, such as Amazon lex (to create chatbots) for example.
Overall, Amazon Connect is positioned thanks to its character omnichannel and for offering a seamless experience across multiple customer touchpoints. But also because of its security features. This tool is designed to meet the requirements of to maximise security and your enjoyment. y accordance from a wide range of sectors, such as health, finance and public administrationThis gives organizations the confidence they need to deploy Amazon Connect and use it to manage sensitive end user information.
En Apser is an Advanced Partner of AWS with the Service Delivery seal for Amazon ConnectContact our experts to start implementing this solution in your company.
